FAQ

Account

Yes you have to create an account with us before make a purchase.  having an account can save you time during checkout as it securely saves your address and payment details for future purchases. This is also useful for you to track your order statuses and download order invoice. 

You can edit your account details by logging in to your account area and click edit your account information link. 

You can change password by logging in to your account and click change your password link. You can also reset password by click forgot password link in account login page.

Please try to reset password by clicking forgot password link in login screen using your registered email id. If that does't work, please contact us. we will help you to restore your account.

Yes our online store is fully GDPR compliant. You can access,modify,download and delete your data anytime by logging in to your account area and click manage your personal data.

We are sorry to see you go from us. You can close your account anytime by logging in to your area and under personal data protection, click manage personal data and click accout termination. 

Ordering

It is quite easier like your offline shopping. Click your favorite product page link. Click add to cart and then proceed to checkout with your details.

Our shopping system allows one seller per order policy to ensure the direct order,payment,support,warranty reference to the seller without any conflict.

We do not accept purchase orders since we are an online marketplace retailer of multi branded 3D Printers. We supply 3D Printers in the basis of 100% prepayment via Online order. We accept PayPal or Credit Card payments. 

Yes we do accept bulk orders of any quantities and price value. 

We are selling 3D printers for less margin of profit, where you can find 3d printers almost equal as wholesale retailer price. our vision is 3D Printers should be affordable and reachable to all section of users. 

Yes we do special discount for 3D Printers on sale offers. Please contact us if you wish to get offer coupon code before you place order with us.

We work very hard to ensure that we offer the absolute best prices online for all of our 3D printers. If you find another online store that offers a lower price than us , please let us we will give you discount to match that price. We want you to feel confident when you buy 3D printers that you are getting the absolute best price for the product.


Our price match guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The item must ship from the same country.
  • The website cannot be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer for the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

You can check your order status anytime by logging in to your account.

Yes we can change the shipping address of your order if it is not shipped from the seller's warehouse.

We will notify you tracking number via email. You can also check the tracking information on your account. 

Payments

We accept payments via PayPal payment gateway. The worlds' most trusted and reputed payment service offers 100% buyer protection, PCI compliance for your card transactions. So yes it is safer than you thought when you make a purchase with us.

We accept PayPal,Credit/Debit card payments (via PayPal), Wire Transfer.

You can do guest checkout via PayPal using your credit or debit card alone (without creating an account with PayPal). Just click pay via credit/debit card option below the PayPal login screen. 

 

This error may have occurred as a result of a hold PayPal placed during the processing of this payment. When this hold occurs, the seller must have funds in their PayPal balance to cover the store fees or the payment is automatically reversed. In this case, if the seller does not have the required funds in their PayPal balance, they should add them by initiating a transfer from a confirmed bank account. Once the transfer is complete, the buyer should be able to successfully reattempt their purchase.

If you cannot complete your transaction using this solution, then it may be due to either you or the other user having spending limitations based on recent purchases, currency limitations based on location, an open PayPal dispute, or account access limitations based on if your email and address credentials are verified. You may also need to reset your PayPal Security Key if you have one. If the issue persists, please contact PayPal (https://www.paypal.com/selfhelp/contact/call) and have the other user do the same to determine the cause. If PayPal is unable to determine the cause for either user, this error may be the result of a temporary issue on PayPal ends which can be resolved by attempting checkout at a later time. Unfortunately, we’re unable to resolve this issue ourselves as this is an error occurring from PayPal’s side within their checkout system.

If you didn't find what you're looking for, please contact us

Shipping & Taxes

You can calculate shipping cost in your shopping cart page and or checkout page as well. for eg., add any product to cart and go to your shopping cart page, there you will find estimate shipping cost tab where you can enter your state and country to calculate the shipping cost. If it is not showing shipping cost, please contact us.

We ship via DHL, TNT, Fedex, UPS, EMS, DPD, TOLL, 4PX, Aramex, SF-Express, etc.

Shipment will be processed from seller's warehouse location. It may be from China,EU,US,UK,EU,AU,Canada and Russian Warehouses. It is based on seller warehouse stock availability.

Yes we offer free shippig to most countries but not all countries. Some countries are exempted from free shipping offer due to expensive shipping cost and taxes.

Yes we offer worldwide shipping for selected branded 3D Printers except some countries. 

Mostly not needed to pay. We offer free shipping to most of our 3D Printer brands but some seller 3D printers requires ship cost to remote area countries to cover the courier's cost.

A remote area is defined as a place that is not close to any larger city or any other point, where local depots of courier companies are located. Courier companies consider these areas difficult to reach, and therefore, additional costs may apply. Problems when shipping to a remote area is a possibility when shipping to these destinations:

  • Islands;
  • Suburbs;
  • Ski resorts;
  • Small towns and towns that are far away from the courier company’s hub. 

As it is difficult to deliver shipments to remote area, for each shipment delivered to such address, extra surcharge needs to be collected.

Yes we will provide tracking number via email.

When a seller creates a label for an order, we provide a tracking number which the seller may share with us prior to uploading the information to courier. Once the seller transmits the shipment information to courier, you'll be able to track your package, and you will see the status. it may take up to 24 to 48 hours. If your tracking is not showing even after 2 days. Please contact us.

We usually ship the item within 4 to 5 working days lead time. transit may take up to 2 to 5 days depends on the location. Some 3D Printers lead time may be extended to 15 to 20 working days. Please contact us to ensure before you place order with us.

If tracking information is inconclusive for an extended period of time, you should contact your courier to file a lost/stolen package claim and communicate with the seller to have them do the same. In rare cases, there may simply be a delay in the tracking information, but you should contact the courier directly for more information. If the courier is unable to locate the parcel, you are entitled to a full refund and should contact the seller to have them refund you in full for your purchase.

If tracking information shows delivery confirmation to your address, the seller is not required to take any further action. Your best course of action to locate the package is to file a police report and/or stolen package claim with your local courier.

In some cases, the package may have been erroneously marked as delivered earlier than the actual delivery date. In others, the package may have been stolen if a signature was not required. Regardless, it is your responsibility to locate the package after it has been marked as delivered.

 Please be sure to contact our support team directly if you need any assistance following the steps above.

If your order ships from outside of your country or zone, you may be subjected to pay import taxes to your government. Every countries have different import taxes rates based on their import law. Your order price includes only product value and shipping cost but not includes import taxes. 

Please contact your local customs office with this HS CODE : 8477 to know the exact import taxes rates applicable.

Please contact us. we can help you to reduce your tax rates. 

Yes but only some cases like If your order ships from same country or zone as your shipping location, then there is more likely you don't need to pay import taxes and it is tax free shipping.

No we do not deliver to APO/PO box addresses.

Support & Warranty

You can raise support request in this seller support form. One of the support executive from seller team will get back to you shortly and resolve your issue.

Please raise complaint in this seller support request form, we will request seller to ship you replacement parts under your warranty program. If seller denies replacement or not repsonding, please file a PayPal claim ( refer this steps on how to do )and contact seller via PayPal resolution center. 

Usually we offer one year direct manufacturer warranty with your order 3D Printer order.

Manufacturer offers the warranty.

it takes 1 to 2 working days to respond but usually they respond within 24 hours.

We offer support via Phone, Email and Text Live Chat. 

Please wait until the response turnaround time (1 to 2 working days) but if you didn't get response even after that, please contact us

Your support requests are handled by the seller support team.

Order Cancellation & Refunds

Please raise order cancellation request in this form

You need to raise the order cancellation within 24 hours to guarantee the cancellation process. If seller not ships your order post 24 hours, order cancellation is guaranteed.

In most cases your order will be cancelled within 24 to 48 hours if seller not shipped your order.

Simply refuse the package and do not accept it. it will be automatically shipping back to the seller. Once the seller received your order back, they will initiate a refund transfer within 1 to 3 working days.

Refund will be processed to your original mode of payment. PayPal or Credit/Debit Card or Bank Transfer.

PayPal refunds are intant in most cases but however if you paid via your credit/debit card. it may take 2 to 5 working days to reflect the transaction.

Returns

Please proceed to file a PayPal claim corresponding to your order transaction. PayPal will guide you through to the process of return and refund process. If your dispute is approved and successful, PayPal gives you the Seller's shipping address to return. once your item received on seller's end, you will get full refund. 
Please refer this article

We follow PayPal refund and return Policy. Please read more in this page.

Customer is responsible for return shipping and packing due to PayPal return policy.

Refunds will be issued in 2 to 3 Business days of receiving the item in resalable condition.If the item is deemed not resalable or damaged, an appropriate amount may be deducted from your refund to cover the damages incurred. Refunds will only be issued to the original credit/debit card or PayPal account that you use when placing your order.

Affiliates

You can join as an affiliate of our store in this page https://www.3dprintersonlinestore.com/affiliates

Our commission per sale is between 5 to 12% based on the sale quantities.

PayPal or Bank Transfer.

Payouts are made every month on or before 15th day.

Sorry we do not have any sponsorship program for free 3D Printer. Please subscribe our newsletter to stay updated if we commence such program in the future.