First batch packaging had some issues, I got one of those, but I've heard the later packaging is much better. Mine arrived in fair condition; I am a techy, so it was nothing that I could not fix, but it might have been a bit too much for the less technically minded folk.
Once the printer was setup and squared off, it prints exceptionally well. Easily beating the $4000AUD printer I use at work for most tasks, especially PLA. For under $500 this printer punches well above its weight and is easier than building a kit (which you'd be hard pressed to do for cheaper).
If you're technically adept or have experience with 3D printers already, I definitely recommend this printer (WanHao i3) and this vendor (3dprintersonlinestore) as a winning combination.