After a few hours of assembly, I was beginning to configure the unit and started printing. The instruction manuals were well done and easy to follow. I had two issues with the printer after assembly and both times my emails were answered in less then 2 hours.
When I was unsure of which part was creating the problem, they indicated steps to help me test and identify the problem. After we verified the issue, the parts were shipped out immediately.
I was kept in the loop about each step of the process and at no time have I ever felt like I was a burden as a customer to them. Kudos to you guys and keep up the great work!