We have had this printer for about a month in our 3D Print lab. It is the students' favorite. Some technical skills and experience is helpful as with all 3D printers. I think we have had 2 material jams, which is common with all 3D printers. They were quickly and easily cleared.
They have been great to work with and very responsive. I just ordered a couple more of these printers and plan to use them during a camp with kids this summer. 3D Printing is a learning curve. Be patient and persevere. This is one of the easiest 3D Printers to use. I highly recommend it, especially for beginners.