The unit arrived within a week of placing the order and was well packaged, this machine is just OK and the instructions are very marginal.
The printer comes with heated bed and a decent lcd which displays instruction quite clearly. I printed a few things I downloaded from thingiverse but after a few prints the Bed support frame bent after printing ABS on it. I called the customer services and they sent a metal frame for replacement. The printer seems to be working fine since then.
The print quality is excellent for the price. The customer service was both quick and helpful especially from James.