I’ve used several 3D printers over the past few years, and I’ve watched them grow in complexity and value. This printer, my favorite of the four I’ve owned, sports all the features I see listed in printers costing twice the price.
And customer service rep, Mr. Tang, answers emails very promptly (sometimes in a matter of minutes). He has sent me web links, instructive documents, and short non-polished videos which show, without music or voice, his hands actually performing the actions I have emailed him about. I notice his hands are those of a working technician, not a hired ad agency model, and they move with the assurance of a person who has performed these assembly or repair jobs many, many times. When I listen closely, I can hear working factory sounds in the background. I like that.
Cons, though, include having received a slightly warped acrylic front door that kept it from closing completely, though I did not notify Tang about this because I quickly found that a magnet, properly placed, solved the problem. The second con, though, remains a bit of an annoyance to me, personally: Flashforge has recently decided to enlarge the two spool holders it provides (getting proprietary, are we?), so that they are now too thick to fit most of the popular filaments out there. The workaround for this, though, can be found on Thingiverse - just search for “spool holder.”