Well packaged, but when I open the package I found a crack in the base plate. I complained and well they replaced, came with instruction to replace the base plate which is a good thing.
Most of the prints are good sometimes things goes terrible. Durable? I guess its a quality printer as I have been running this for two months with no trouble.
By the way good customer executives.
My first 3D printer. I'll admit it didn't work perfectly right out of the box. I was unsure how to use it so I called the customer support and they got me up and running in no time. I have already printed stuff I downloaded from thingiverse and have already subscribed to Lynda to learn how to design my own stuff.
I am super happy with the printer.